Lifetime Guarantee & Care Package

We believe in the enduring quality of our craftsmanship. That's why our Complimentary Lifetime Guarantee & Care Plan covers all our customised and bespoke jewellery. This comprehensive plan ensures your treasured pieces remain as beautiful as the day you first wore them, providing peace of mind and exceptional service for years to come.

Lifetime Warranty
We are proud to stand behind our craftsmanship with a lifetime warranty covering all manufacturing faults and defects (excludes wear & tear, loss or damage).

Complimentary Ring Resize (valued up to $205)
If your ring isn’t the perfect fit, we offer a one-time complimentary resize within the first six months of purchase for up to 3 sizes difference.

Complimentary Valuation (valued at $165)
We provide a complimentary valuation, which is required by insurance companies. This ensures you have the proper documentation for peace of mind and protection of your jewellery investment.

Free In store cleaning
Whenever your ring loses its sparkle, bring it to our store, and our team will restore its shine while you wait.

Annual Complimentary Spa Service (valued at $99)
We recommend an annual check-up to keep your jewellery in pristine condition. Our qualified in-house jewellers will perform a thorough inspection and maintenance to ensure your piece continues to dazzle.

This service includes:
- Professional Inspection: Detailed checking of your jewellery, including all stones.
- Stone Tightening: Ensuring all stones are securely set.
- Buffing: Removing surface imperfections.
- Polishing: Achieving a brilliant finish.
- Two-Stage Cleaning: Using steam and ultrasonic methods

Rhodium Plating (valued at $120)
For white gold rings, we recommend re-rhodium plating every 12-24 months to maintain their bright, white finish. Your first rhodium plating is on us, free of charge.